Refund Policy
At Crust & Crumble Haven, customer satisfaction is our top priority. We strive to deliver delicious pizzas and delightful experiences. Our refund policy was created to ensure a fair and transparent process for all transactions made on globalcorner.site.
Order Cancellation
If you wish to cancel your order, please call us immediately at +44 20 7946 0958. Cancellations are only accepted within 10 minutes of placing an order. If your order has not been prepared by our kitchen team, we will process a full refund in £.
Incorrect or Unsatisfactory Orders
We take great care in preparing and providing your order as requested. However, if you receive an order that is incorrect or doesn't meet your expectations, please contact us within 2 hours of the order delivery. We will need photographic evidence and a detailed description of the issue to facilitate a refund or exchange.
Refund Eligibility:
- The item is significantly different from the description or the preview shown.
- The received item is spoiled or damaged.
- There was an error in the order from our side.
Refunds for incorrect or unsatisfactory orders will be issued in either a full refund to your original payment method in £ or as a credit for a future purchase at your discretion.
Processing Time
Refunds will be processed promptly and will typically be completed within 7-10 business days, depending on your bank or credit card provider. Once processed, a refund receipt will be sent to your email.
Late or Missing Refunds
If you’ve done all of the above and you still have not received your refund, please get in touch with us at +44 20 7946 0958.
Non-Refundable Items
Please note that delivery charges and gift cards are non-refundable. Additionally, we cannot accept refunds for any customized orders unless the items are incorrect or damaged upon delivery.
Contact Information
If you have any questions or concerns regarding your order or this refund policy, please contact us. Our team is ready to assist you:
Crust & Crumble Haven
Phone: +44 20 7946 0958
Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Website: Crust & Crumble Haven
We reserve the right to amend this policy at any time without prior notice. This policy is effective as of January 1, 2023.